FAQ
Frequently Asked Questions (FAQ) for Al Nassr Online Store
1. What products are available in the Al Nassr online store?
We offer a wide range of products related to the Al Nassr football club, including shirts, accessories, and other merchandise.
2. How do I place an order?
To place an order, simply browse our products, add the items you want to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
3. What payment methods do you accept?
We accept various payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other payment options supported by Shopify.
4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the courier’s website.
5. What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition and packaging. To initiate a return, please contact our customer service team at [contact email].
6. How do I contact customer service?
You can reach our customer service team via email at support@alnassr-shop.com or by phone at +996 331 766 152.
7. Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination. Please check our shipping policy for more details.
8. How do I sign up for the newsletter?
You can sign up for our newsletter by entering your email address in the subscription box located at the bottom of our website. You will receive updates on new products, promotions, and special offers.
9. Are my personal and payment details secure?
Yes, we use SSL encryption and other security measures to protect your personal and payment information. For more details, please refer to our Privacy Policy.
10. How do I manage my account information?
You can manage your account information by logging into your account on our website. From your account dashboard, you can update your personal details, view order history, and manage your preferences.
11. What are cookies and how do you use them?
Cookies are small text files placed on your device when you visit our website. We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. For more information, please refer to our Cookies Policy.
12. How can I manage my cookie preferences?
You can manage your cookie preferences through your browser settings. Refer to our Cookies Policy for detailed instructions on how to control cookies in popular browsers.
13. How will I be notified of changes to the privacy or cookies policy?
We will post any updates to our privacy and cookies policy on our website. We encourage you to review these policies periodically to stay informed.
14. Can I cancel or modify my order after it has been placed?
If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.
15. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately at support@alnassr-shop.com or +996 331 766 152. We will assist you with a return or exchange.
If you have any further questions, please don't hesitate to contact us at:
Email: support@alnassr-shop.com
Phone: +996 331 766 152
Thank you for shopping with Al Nassr Online Store!