Delivery and Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
 
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
 
To start a return, you can contact us at support@alnassr-shop.com. Including your order number. 
 
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
 
You can always contact us for any return question at support@alnassr-shop.com.
 
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
 
Exceptions / non-returnable items
Custom clothes are non-returnable. This policy is in place because custom-made items are produced according to individual specifications, making them unique and unsuitable for resale. As a result, once a custom garment is created, it cannot be repurposed or resold, and returns or exchanges for such items are not accepted. We kindly ask that you carefully review all details and measurements before placing your custom order.
 
Unfortunately, we cannot accept returns on sale items or gift cards.
 
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
 
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
 
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@alnassr-shop.com.
 
Authorised Products
This site is licensed to sell only authorized products. We act as intermediaries between the official distributor and the customer, ensuring that all items sold are genuine and sourced from authorized channels. We do not assume any responsibility for any inconsistencies in the product, if you want to get precise information to the distributor please contact our official email address.